๐๐๐๐๐ผ๐บ๐ฒ๐ฟ: "Can you send someone out to clean our printers? There are black marks on the pages."
๐ ๐ฒ: "Normally, you'd get a maintenance kit, but TBH, they rarely work."
๐๐๐๐๐ผ๐บ๐ฒ๐ฟ: "Yes, I know. That's why I want you to send someone."
๐ ๐ฒ: "Thing is, we charge ยฃ95 an hour, it's going to be very expensive with all the printers you have, and I'm not convinced it will resolve it."
๐๐๐๐๐ผ๐บ๐ฒ๐ฟ: "We only bought the one from you a couple of months ago!"
๐ ๐ฒ: "Think of it like an MOT. Your car can pass, and two minutes later, it could be illegal because something failed. Dirty rollers or black marks on paper are not covered under warranty. I'd try cleaning the rollers with some alcohol wipes if I were you."
๐๐๐๐๐ผ๐บ๐ฒ๐ฟ: "EXACTLY! That's what I was asking for, someone to come out and clean them."
๐ ๐ฒ: "OK, ยฃ95 per hour."
๐๐๐๐๐ผ๐บ๐ฒ๐ฟ: "Hmm? I'll ask, but I don't think my boss will want to pay that."
๐ ๐ฒ: "It'll be cheaper if you buy some wipes."
Andy Wootton
in reply to dick_turpin • • •