𝗘𝗺𝗽𝗹𝗼𝘆𝗶𝗻𝗴 𝗽𝗲𝗼𝗽𝗹𝗲 𝗼𝗻 𝘁𝗵𝗲 𝗰𝗵𝗲𝗮𝗽!

Once or twice, I've told the story of a fairly well-known customer of ours, in which the Director, walking through the factory, stopped at one of the workers' machines and said, "You know about computers, don't you?" The worker responded, "Yeah, I build 'em on the weekend." The director promptly made him head of IT for a multi-million-pound company.

The other day, I mentioned a PA at another big customer was either pushed or jumped. She was the main point of contact for a group of about 15 companies, submitting support tickets to us and approving or resolving any requests for work requiring payment. This morning, there is an email in my inbox introducing the new point of contact and asking for our help and understanding as they take on this new (secondary to their own) role. This person works in the design department. 🤦‍♂️