I have to say, I'm impressed with @Bose. Father Christmas gave me some earbuds over a year ago, which've gone faulty. I went on the support website and gave the serial number (which is bloody hard to get), and they're swapping them out for me. #resilt
That's a win for good customer service. In the great scheme of things, replacing a single pair of earbuds (even if out of warranty) pays dividends. You've praised them and that was the intended result. And it never hurts to provide good customer support for a premium brand. Many businesses need to learn this fact.
It gets better; effectively, I'm getting an upgrade! They're replacing them with the Ultra, which came out last November. Mine were the QuietComfort II
#resilt
Neil Darlow :gotosocial: :silverblue: :xmpp:
in reply to dick_turpin • • •dick_turpin
in reply to dick_turpin • •ghostdancer
in reply to dick_turpin • • •dick_turpin likes this.
dick_turpin
in reply to ghostdancer • •