Sometimes, I wonder if people deliberately look for an alternative, obscure way to report a fault with us.

It's really simple: send an email to support@. However, they'll email you directly, phone you, or log into their support portal account and use the chat feature, which is only live when we're supporting a customer. They'll go to our website, which has, wait for it, a "Report a Fault" button on the homepage that generates an email to support@, but they'll ignore it. They'll navigate to the "Contact us" page, which yet again has a "Report a Fault" button at the top of the page with bold text saying "Don't use the contact form, you caaant! use this button," but no, they'll go to the contact form and report a fault which goes nowhere near the ticketing system. 🤦‍♂️