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And I have discovered a new level of stupidity for IT Support.

A guy calls saying he cannot receive emails from a contact in India, and the emails are going to spam.

𝗖𝗮𝗹𝗹𝗲𝗿: "It's not in spam; it's the other one."

𝗠𝗲: "Junk folder?"

𝗖𝗮𝗹𝗹𝗲𝗿: "That's the one, but it's not in there."

𝗠𝗲: "Wait, do you mean our quarantine?"

𝗖𝗮𝗹𝗹𝗲𝗿: "Yes."

𝗠𝗲: "OK, send us the email address, and we will have a look."

He promptly sends a phone screenshot of the IM conversation with the guy in India who has attached a photo of his desktop with his rejection message (and his email address). The phone screenshot is too small to read, let alone the picture from the IM conversation.

JUST GIVE US THE BLOODY EMAIL ADDRESS!

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Andrew Lewis Workshop
Andrew Lewis Workshop
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I had someone lose their company accounts file - stored on a floppy disk with no backup. I told him to send me a copy of the disk and I'd try to recover it. He sent me 2 A4 pages, with a photocopy of each side of the floppy disk.
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dick_turpin
dick_turpin
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There's the story I've told a few times before.
We used to use another program for remote support, I forget its name now but it began with A and had a red icon.

So one of the lads got this woman to download it and run the executable.

𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿: "Right, can you see that red icon on your desktop? Click on that, please."

𝗪𝗼𝗺𝗮𝗻: "There's no red icon."

𝘈 𝘧𝘦𝘸 𝘮𝘰𝘮𝘦𝘯𝘵𝘴 𝘰𝘧 "𝘖𝘩 𝘯𝘰 𝘵𝘩𝘦𝘳𝘦 𝘪𝘴𝘯'𝘵. 𝘖𝘩 𝘺𝘦𝘴 𝘵𝘩𝘦𝘳𝘦 𝘪𝘴."

𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿: "OK, What DO you have on your desktop?"

𝗪𝗼𝗺𝗮𝗻: "I've got a mouse, a keyboard, my coffee mug....."

I shit you not.

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Andrew Lewis Workshop
Andrew Lewis Workshop
• •
my other favourite was a regular call from someone in an office saying the fax machine was broken. Every time we went there it was working. After about 6 weeks of call outs, I said "OK, I'm going to stand over you while you send a fax and see where the problem is." - she puts the page in the machine, dials the number, presses send, the fax goes through. I say "see, it's working" and she responds by huffing, waving the page at me and saying "it HASN'T sent, look, it's here."
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