A month or so ago, I was asked to quote on installing an agent on 18 machines. I sent the price, and I could tell they weren't happy. A couple of weeks later, I got a new request to install it on 6 machines. I sent over a revised price and silence for another week or so. I then got an angry email demanding to know how I justified the price for a "six-minute job!" I explained how we have highly skilled technicians with a wealth of knowledge and experience and that our resources, too, come at a cost.

I then received yet another request for 2 laptops. My first thought was:
🧠 "Don't tell me, there's a problem with these, isn't there?"

Lo and behold, nobody can install because the laptops' firewall is enabled and we can't give the user the admin password. We sorted it in the end, but this demonstrates why IT services come at a premium.