I haven't enjoyed the last two days. They have been filled with people complaining that they have to pay for repairs to their computers, stunned that quotes for equipment are more than £3.27, and irritated that they've had to wait more than thirty seconds to be shown how to merge two cells in Excel even though we don't even offer that type of support contract.

"Get into IT." they said: "You'll find it interesting and rewarding, " they said.

Reality is always very different. #HoHum